help_page.TITLES[0]

help_page.TITLES[1]

help_page.TITLES[2]

help_page.TITLES[3]

help_page.TITLES[4]

help_page.TITLES[5]

pages.HELP

<p><span style="font-size: 18px;"><span style="background-color: #fffcfc; color: inherit; font-family: inherit; text-align: justify;">At our Bike Station </span><strong style="color: inherit; font-family: inherit; text-align: justify;"><a style="box-sizing: border-box; border: 0px solid #333333; vertical-align: inherit; -webkit-font-smoothing: antialiased; color: #fd8d1d; outline: 0px; -webkit-tap-highlight-color: transparent; text-decoration-line: none;" href="https://www.cafeparforce.dk/" target="_blank" rel="noopener" type="url" data-runtime-url="https://www.cafeparforce.dk">Caf&eacute; Parforce</a></strong><span style="background-color: #fffcfc; color: inherit; font-family: inherit; text-align: justify;"> in Klampenborg we offer bike rental from 1 hour and up to 30 days to destinations in Denmark.&nbsp;</span></span></p>
<p><span style="font-size: 18px;"><span style="background-color: #fffcfc; color: inherit; font-family: inherit; text-align: justify;">If you&rsquo;re looking to experience Europe&rsquo;s diverse landscapes at your own pace&mdash;without having to circle back to where you started&mdash;we&rsquo;ve got you covered. With <span style="font-size: 18px; font-family: inherit; color: inherit;"><strong style="color: inherit; font-family: inherit; text-align: justify;"><a style="box-sizing: border-box; border: 0px solid #333333; vertical-align: inherit; -webkit-font-smoothing: antialiased; color: #fd8d1d; outline: 0px; -webkit-tap-highlight-color: transparent; text-decoration-line: none;" href="https://www.onewaybiketours.com/" target="_blank" rel="noopener" type="url" data-runtime-url="https://www.cafeparforce.dk">One Way Bike Tours</a></strong></span>, you can pick up your bike in one city, explore as much as you like, and then drop it off at one of our partner locations across the continent.</span></span></p>

Account settings

My orders

Rent a bike

Get inspired

Help

About us

Self-guided tours

Guided Tours

Private Tours

Choose equipment or find what you need for your activity

Pick up nearby or have it delivered straight home

<em>News:</em>&nbsp;&nbsp;<span class='text-normal'>Discounts to all members of <Partner name></span>

See our selection of guides for activities and equipment

Here on the help pages you will find answers to some of the most common questions - use the menu to navigate.

Do not find what you are wondering, want to give us suggestions for new products or give us feedback so we can get better?

<h1>Contact us</h1>

Find the product you want or browse for the activity you want and find our suggestions for products for the job.

<p>Renting is easy, safe and smart, but new to many. No wonder there will be no questions. <br>Take a look here - we have gathered what several rental enthusiasts are asking for. If you have other questions or good input, you are welcome to contact us.</p>

Bring your booking code to your chosen location. Pick up the tool, and you are ready for your project. Deliver the product at the same place when you are done.

<h2 style="font-family: inherit; color: inherit;" data-start="168" data-end="187">Privacy Policy</h2>
<h3 style="font-family: inherit; color: inherit;" data-start="188" data-end="224">Privacy Statement &ndash; Bike North</h3>
<p style="font-family: inherit; color: inherit;" data-start="226" data-end="543">Bike North (Dyrehavevej 1, 2930 Klampenborg, CVR: 41615907) is committed to protecting your personal information and respecting your privacy. We process all personal data in accordance with applicable data protection laws, including the <strong data-start="463" data-end="508">General Data Protection Regulation (GDPR)</strong> and relevant Danish legislation.</p>
<hr style="font-family: inherit; color: inherit;" data-start="545" data-end="548" />
<h3 style="font-family: inherit; color: inherit;" data-start="550" data-end="587">Personal Information We Collect</h3>
<p style="font-family: inherit; color: inherit;" data-start="588" data-end="677">To use our online booking service, you must provide certain personal details including:</p>
<ul style="font-family: inherit; color: inherit;" data-start="679" data-end="853">
<li class="" data-start="679" data-end="692">
<p class="" data-start="681" data-end="692">Full name</p>
</li>
<li class="" data-start="693" data-end="710">
<p class="" data-start="695" data-end="710">Email address</p>
</li>
<li class="" data-start="711" data-end="727">
<p class="" data-start="713" data-end="727">Phone number</p>
</li>
<li class="" data-start="728" data-end="739">
<p class="" data-start="730" data-end="739">Address</p>
</li>
<li class="" data-start="740" data-end="793">
<p class="" data-start="742" data-end="793">Date of birth (to verify minimum age requirement)</p>
</li>
<li class="" data-start="794" data-end="853">
<p class="" data-start="796" data-end="853">Rental details (equipment type, dates, and order history)</p>
</li>
</ul>
<p style="font-family: inherit; color: inherit;" data-start="855" data-end="1019">This information is collected for the purpose of delivering the service, confirming your booking, and fulfilling legal obligations related to rental transactions.</p>
<p style="font-family: inherit; color: inherit;" data-start="1021" data-end="1344">We store this data as long as you have an active account or booking with us. You may request access to, modification of, or deletion of your personal data at any time by contacting us at <strong data-start="1208" data-end="1232"><a rel="noopener" data-start="1210" data-end="1230">contact@bikenorth.dk</a></strong>. Please note that deletion of your data may limit or prevent future use of our services unless you re-register.</p>
<hr style="font-family: inherit; color: inherit;" data-start="1346" data-end="1349" />
<h3 style="font-family: inherit; color: inherit;" data-start="1351" data-end="1376">Third-Party Sharing</h3>
<p style="font-family: inherit; color: inherit;" data-start="1377" data-end="1471">Bike North does <strong data-start="1393" data-end="1400">not</strong> sell, trade, or transfer your personal information to third parties.</p>
<p style="font-family: inherit; color: inherit;" data-start="1473" data-end="1637">Your booking data is securely handled through our backend system. Payment processing is handled by <strong data-start="1572" data-end="1580">NETS</strong>, a secure and widely used payment provider in Denmark.</p>
<p style="font-family: inherit; color: inherit;" data-start="1639" data-end="1667">NETS enables us to manage:</p>
<ul style="font-family: inherit; color: inherit;" data-start="1668" data-end="1771">
<li class="" data-start="1668" data-end="1685">
<p class="" data-start="1670" data-end="1685">Order changes</p>
</li>
<li class="" data-start="1686" data-end="1714">
<p class="" data-start="1688" data-end="1714">Cancellations or refunds</p>
</li>
<li class="" data-start="1715" data-end="1771">
<p class="" data-start="1717" data-end="1771">Additional charges (e.g., for late returns or damages)</p>
</li>
</ul>
<p style="font-family: inherit; color: inherit;" data-start="1773" data-end="1952">Your card information is stored securely with NETS, which is PCI-DSS certified and follows strict European security standards. Bike North does not store any card details directly.</p>
<hr style="font-family: inherit; color: inherit;" data-start="1954" data-end="1957" />
<h3 style="font-family: inherit; color: inherit;" data-start="1959" data-end="1993">Use of Collected Information</h3>
<p style="font-family: inherit; color: inherit;" data-start="1994" data-end="2049">We use your personal data for the following purposes:</p>
<ul style="font-family: inherit; color: inherit;" data-start="2051" data-end="2291">
<li class="" data-start="2051" data-end="2090">
<p class="" data-start="2053" data-end="2090">To manage and confirm your bookings</p>
</li>
<li class="" data-start="2091" data-end="2144">
<p class="" data-start="2093" data-end="2144">To provide customer support and handle any claims</p>
</li>
<li class="" data-start="2145" data-end="2198">
<p class="" data-start="2147" data-end="2198">To analyze usage patterns and improve our service</p>
</li>
<li class="" data-start="2199" data-end="2243">
<p class="" data-start="2201" data-end="2243">To prevent misuse or fraudulent activity</p>
</li>
<li class="" data-start="2244" data-end="2291">
<p class="" data-start="2246" data-end="2291">To personalize content and rental suggestions</p>
</li>
</ul>
<p style="font-family: inherit; color: inherit;" data-start="2293" data-end="2365">We may also collect technical and device-related information, such as:</p>
<ul style="font-family: inherit; color: inherit;" data-start="2367" data-end="2486">
<li class="" data-start="2367" data-end="2381">
<p class="" data-start="2369" data-end="2381">IP address</p>
</li>
<li class="" data-start="2382" data-end="2410">
<p class="" data-start="2384" data-end="2410">Browser type and version</p>
</li>
<li class="" data-start="2411" data-end="2431">
<p class="" data-start="2413" data-end="2431">Operating system</p>
</li>
<li class="" data-start="2432" data-end="2454">
<p class="" data-start="2434" data-end="2454">Device identifiers</p>
</li>
<li class="" data-start="2455" data-end="2486">
<p class="" data-start="2457" data-end="2486">Usage data across our website</p>
</li>
</ul>
<p style="font-family: inherit; color: inherit;" data-start="2488" data-end="2581">This technical data may be linked to your account and helps us optimize your user experience.</p>
<hr style="font-family: inherit; color: inherit;" data-start="2583" data-end="2586" />
<h3 style="font-family: inherit; color: inherit;" data-start="2588" data-end="2601">Cookies</h3>
<p style="font-family: inherit; color: inherit;" data-start="2602" data-end="2687">Bike North uses cookies to improve your experience on our website. Cookies help us:</p>
<ul style="font-family: inherit; color: inherit;" data-start="2689" data-end="2881">
<li class="" data-start="2689" data-end="2737">
<p class="" data-start="2691" data-end="2737">Remember selected equipment and rental dates</p>
</li>
<li class="" data-start="2738" data-end="2792">
<p class="" data-start="2740" data-end="2792">Customize your experience based on previous visits</p>
</li>
<li class="" data-start="2793" data-end="2837">
<p class="" data-start="2795" data-end="2837">Display relevant information and pricing</p>
</li>
<li class="" data-start="2838" data-end="2881">
<p class="" data-start="2840" data-end="2881">Monitor and improve website functionality</p>
</li>
</ul>
<p style="font-family: inherit; color: inherit;" data-start="2883" data-end="3029">Most cookies are session-based and expire when you close your browser. You can manage or delete cookies through your browser settings at any time.</p>
<hr style="font-family: inherit; color: inherit;" data-start="3031" data-end="3034" />
<h3 style="font-family: inherit; color: inherit;" data-start="3036" data-end="3064">Your Rights Under GDPR</h3>
<p style="font-family: inherit; color: inherit;" data-start="3065" data-end="3116">As a user based in the EU, you have the right to:</p>
<ul style="font-family: inherit; color: inherit;" data-start="3118" data-end="3452">
<li class="" data-start="3118" data-end="3164">
<p class="" data-start="3120" data-end="3164">Access the personal data we hold about you</p>
</li>
<li class="" data-start="3165" data-end="3213">
<p class="" data-start="3167" data-end="3213">Correct inaccurate or incomplete information</p>
</li>
<li class="" data-start="3214" data-end="3273">
<p class="" data-start="3216" data-end="3273">Request deletion of your data (&ldquo;right to be forgotten&rdquo;)</p>
</li>
<li class="" data-start="3274" data-end="3327">
<p class="" data-start="3276" data-end="3327">Object to or restrict the processing of your data</p>
</li>
<li class="" data-start="3328" data-end="3452">
<p class="" data-start="3330" data-end="3452">File a complaint with <strong data-start="3352" data-end="3368">Datatilsynet</strong> (The Danish Data Protection Agency) if you believe your rights have been violated</p>
</li>
</ul>
<p style="font-family: inherit; color: inherit;" data-start="3454" data-end="3549">For any questions or requests regarding your data, contact us at:<br data-start="3519" data-end="3522" />📧 <strong data-start="3525" data-end="3549"><a rel="noopener" data-start="3527" data-end="3547">contact@bikenorth.dk</a></strong></p>
<hr style="font-family: inherit; color: inherit;" data-start="3551" data-end="3554" />
<h3 style="font-family: inherit; color: inherit;" data-start="3556" data-end="3584">Changes to This Policy</h3>
<p style="font-family: inherit; color: inherit;" data-start="3585" data-end="3795">We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available at <a class="" href="https://bikenorth.dk/" target="_new" rel="noopener" data-start="3748" data-end="3794">https://bikenorth.dk/</a>.</p>

Choose the product station closest to you. Book and pay online. Done.

<h2 style="font-family: inherit; color: inherit;" data-start="160" data-end="185">erms and Conditions</h2>
<p style="font-family: inherit; color: inherit;" data-start="186" data-end="230"><strong data-start="186" data-end="230">Terms for using the service &ndash; Bike North</strong></p>
<p style="font-family: inherit; color: inherit;" data-start="232" data-end="529">Bike North, Dyrehavevej 1, 2930 Klampenborg, CVR: 41615907, runs a rental service where customers can rent bikes and participate in guided or self-guided bike tours. Equipment can be picked up directly from our location. Accessories such as helmets and water bottles are included free of charge.</p>
<hr style="font-family: inherit; color: inherit;" data-start="531" data-end="534" />
<h3 style="font-family: inherit; color: inherit;" data-start="536" data-end="552">1. General</h3>
<p style="font-family: inherit; color: inherit;" data-start="553" data-end="788">These terms apply to the rental and sale of goods and services from <a class="" href="https://bikenorth.dk/" target="_new" rel="noopener" data-start="621" data-end="667">https://bikenorth.dk/</a> to consumers. The terms, together with your order, constitute the complete contractual basis for the rental or purchase.</p>
<hr style="font-family: inherit; color: inherit;" data-start="790" data-end="793" />
<h3 style="font-family: inherit; color: inherit;" data-start="795" data-end="825">2. Definition of Parties</h3>
<p style="font-family: inherit; color: inherit;" data-start="826" data-end="1193"><strong data-start="826" data-end="846">Lessor or seller</strong> is: Bike North (referred to as "we", "us", or "Bike North").<br data-start="907" data-end="910" /><strong data-start="910" data-end="929">Tenant or buyer</strong> is: the person named in the order (referred to as "you", "your", or "customer").<br data-start="1010" data-end="1013" /><strong data-start="1013" data-end="1031">Rental objects</strong> refer to bikes and accessories offered through <a class="" href="https://bikenorth.dk/" target="_new" rel="noopener" data-start="1079" data-end="1125">https://bikenorth.dk/</a>.<br data-start="1126" data-end="1129" /><strong data-start="1129" data-end="1149">Form of delivery</strong> refers to direct pick-up from our location.</p>
<hr style="font-family: inherit; color: inherit;" data-start="1195" data-end="1198" />
<h3 style="font-family: inherit; color: inherit;" data-start="1200" data-end="1227">3. Payment and Prices</h3>
<p style="font-family: inherit; color: inherit;" data-start="1228" data-end="1368">Payment is made via Visa or Mastercard online through our secure payment provider Stripe. Full payment is required at the time of booking.</p>
<p style="font-family: inherit; color: inherit;" data-start="1370" data-end="1395">No deposit is required.</p>
<p style="font-family: inherit; color: inherit;" data-start="1397" data-end="1654">All prices include VAT. The total rental or purchase cost is shown at checkout. If there are significant pricing errors on our website, we reserve the right to change or cancel the order, even after confirmation, provided the error is communicated promptly.</p>
<hr style="font-family: inherit; color: inherit;" data-start="1656" data-end="1659" />
<h3 style="font-family: inherit; color: inherit;" data-start="1661" data-end="1695">4. Condition of Rental Items</h3>
<p style="font-family: inherit; color: inherit;" data-start="1696" data-end="1801">Bike North ensures that all bikes and accessories are in operational condition and properly maintained.</p>
<p style="font-family: inherit; color: inherit;" data-start="1803" data-end="2044">You are responsible for any damage or loss occurring during the rental period unless caused by a technical fault. We advise checking the equipment before use and contacting us immediately at <strong data-start="1994" data-end="2018"><a rel="noopener" data-start="1996" data-end="2016">contact@bikenorth.dk</a></strong> if you notice any issues.</p>
<hr style="font-family: inherit; color: inherit;" data-start="2046" data-end="2049" />
<h3 style="font-family: inherit; color: inherit;" data-start="2051" data-end="2074">5. Damage or Loss</h3>
<p style="font-family: inherit; color: inherit;" data-start="2075" data-end="2175">All damage, technical problems, or theft must be reported to <strong data-start="2136" data-end="2160"><a rel="noopener" data-start="2138" data-end="2158">contact@bikenorth.dk</a></strong> immediately.</p>
<p style="font-family: inherit; color: inherit;" data-start="2177" data-end="2340">If the bike is stolen during your rental, you are responsible for covering 100% of the replacement value. We provide locks and recommend using them at all times.</p>
<p style="font-family: inherit; color: inherit;" data-start="2342" data-end="2464">We are not liable for indirect damage, injury, or delays resulting from the use or unavailability of the rental equipment.</p>
<hr style="font-family: inherit; color: inherit;" data-start="2466" data-end="2469" />
<h3 style="font-family: inherit; color: inherit;" data-start="2471" data-end="2503">6. Use of Rental Equipment</h3>
<p style="font-family: inherit; color: inherit;" data-start="2504" data-end="2612">Use of the equipment is at your own risk. Riders must be at least 18 years old or accompanied by an adult.</p>
<p style="font-family: inherit; color: inherit;" data-start="2614" data-end="2805">You are responsible for using the equipment safely and correctly. Instructions are available on our website and must be followed. Protective gear, such as helmets, is included free of charge.</p>
<hr style="font-family: inherit; color: inherit;" data-start="2807" data-end="2810" />
<h3 style="font-family: inherit; color: inherit;" data-start="2812" data-end="2832">7. Accessories</h3>
<p style="font-family: inherit; color: inherit;" data-start="2833" data-end="3006">Accessories like helmets and water bottles are provided free of charge. Phone holders are also available. Some items may be sold or included depending on the rental package.</p>
<hr style="font-family: inherit; color: inherit;" data-start="3008" data-end="3011" />
<h3 style="font-family: inherit; color: inherit;" data-start="3013" data-end="3047">8. Tenant&rsquo;s Responsibilities</h3>
<p style="font-family: inherit; color: inherit;" data-start="3048" data-end="3301">You must be 18 years of age or accompanied by an adult to rent from Bike North.<br data-start="3127" data-end="3130" />When creating an account or booking, you must provide accurate contact details. All communication will be sent to the registered email and is considered valid once sent.</p>
<p style="font-family: inherit; color: inherit;" data-start="3303" data-end="3409">You agree to return the equipment by the agreed time. A late return fee of <strong data-start="3378" data-end="3398">140 DKK per hour</strong> applies.</p>
<p style="font-family: inherit; color: inherit;" data-start="3411" data-end="3537">By renting, you authorize Bike North to charge your payment card for additional fees related to late returns, damage, or loss.</p>
<hr style="font-family: inherit; color: inherit;" data-start="3539" data-end="3542" />
<h3 style="font-family: inherit; color: inherit;" data-start="3544" data-end="3576">9. Changes &amp; Cancellations</h3>
<p style="font-family: inherit; color: inherit;" data-start="3577" data-end="3661">To modify a booking, contact us. Changes are only valid once confirmed in writing.</p>
<p style="font-family: inherit; color: inherit;" data-start="3663" data-end="3747">Changes that impact availability may be subject to a rebooking fee of <strong data-start="3733" data-end="3744">300 DKK</strong>.</p>
<p style="font-family: inherit; color: inherit;" data-start="3749" data-end="3840">Cancellations made within <strong data-start="3775" data-end="3787">48 hours</strong> of the booking start are eligible for a full refund.</p>
<hr style="font-family: inherit; color: inherit;" data-start="3842" data-end="3845" />
<h3 style="font-family: inherit; color: inherit;" data-start="3847" data-end="3874">10. Delivery &amp; Return</h3>
<p style="font-family: inherit; color: inherit;" data-start="3875" data-end="3962">Delivery and return occur at the time and place specified in your order confirmation.</p>
<p style="font-family: inherit; color: inherit;" data-start="3964" data-end="4043">Please bring a valid ID and your booking reference when collecting equipment.</p>
<p style="font-family: inherit; color: inherit;" data-start="4045" data-end="4182">You are responsible for the equipment until it is returned to us in acceptable condition. We inspect all returned equipment upon receipt.</p>

If you have chosen home delivery, you will have the equipment delivered before your rental period begins and picked up after your rental period has ended.

Home delivery

Delivery and return

<div>
<style>
    video {
      /* 
        Use max-width and max-height so the video 
        doesn't exceed those dimensions.
        Set width/height to 'auto' to keep aspect ratio.
      */
      max-width: 90vw !important;  
      max-height: 90vh !important; 
      width: auto !important;      
      height: auto !important;     
      
      pointer-events: none;
      display: block;       /* Helps with margin centering if used */
      margin: 0 auto;       /* Center the video horizontally */
      object-fit: contain;  /* Ensures the whole video fits without cropping */
    }
    video::-webkit-media-controls-panel {
      display: none !important;
      opacity: 1 !important;
    }
  </style>
<center><video src="https://cdn.mysharefox.com/bikenorth/uploads/documents/visit_gilleleje%20(720p).mp4" autoplay="autoplay" loop="loop" muted="" controls="controls" width="300" height="150"></video></center></div>
<p><br /><br /></p>

They set me up with a bike and my pedal choice, delivered the bike to my hotel, and picked it back up. They did send me a brand new bike. Will be using them again when I come back! 

Cycle hire (as a UK resident) couldn't have been easier to arrange. Great selection of bikes and hosts couldn't have been more accommodative of needs. Email for pre arrangement  was simple, quick replies and reasonable pricing. Bikes come equipped with lock, spare inner tube, and basic kit for tyre change/pump and helmets are available. Very easy to find, just off Klamenborg station and Cafe also has lovely atmosphere when weather is nice. 

We rented bicycles here. Very good service - helmets and repair kit included. Bikes of high quality. 👍

Frequent users can save with special<br> membership pricing and benefits

For many products and activities

A Yourcompany.no membership gives access to high quality products at membership prices so you can take on more and larger projects without worrying about buying expensive products. Pick up and  return at your chosen location.

A Yourcompany.no membership gives ccess to high quality products at membership prices so you can take on more and larger projects without worrying about buying expensive products. Pick up and  return at your chosen location.

Yourcompany.no JustClick is for everybody that needs a product once in a while. Convenient booking online, pick up and return at your chosen location. Get access to high quality products and save your money for something fun instead

The deposit works just like when you use a hotel or rental car. When ordering, an extra amount is reserved on your card for a small security against damage or late return. Once you have returned, we will check the equipment and release the amount on your card. Everything happens automatically and you do not have to do anything. For more information, see the help pages.

Yourcompany.no membership is for you who need a few more produts, or expect to use them more often.

Member prices on wide product selection

Additional discounts for longer term rental

Other membership benefits soon...

Enter the email address associated with your account, and we’ll email you a link to reset your password.

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Adipisci autem consectetur consequuntur earum error et id, laboriosam minus mollitia nam quasi quia quibusdam rem sequi similique sunt tempora. Corporis, dolor.

All transactions made on the website are checked by Nets. We accept payment by credit card: VISA and Mastercard

How can we help?

Contact us

Drop us a line