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Privacy Policy

Privacy Statement – Bike North

Bike North (Dyrehavevej 1, 2930 Klampenborg, CVR: 41615907) is committed to protecting your personal information and respecting your privacy. We process all personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant Danish legislation.

Personal Information We Collect

To use our online booking service, you must provide certain personal details including:

• Full name

• Email address

• Phone number

• Address

• Date of birth (to verify minimum age requirement)

• Rental details (equipment type, dates, and order history)

This information is collected for the purpose of delivering the service, confirming your booking, and fulfilling legal obligations related to rental transactions.

We store this data as long as you have an active account or booking with us. You may request access to, modification of, or deletion of your personal data at any time by contacting us at contact@bikenorth.dk. Please note that deletion of your data may limit or prevent future use of our services unless you re-register.

Third-Party Sharing

Bike North does not sell, trade, or transfer your personal information to third parties.

Your booking data is securely handled through our backend system. Payment processing is handled by NETS, a secure and widely used payment provider in Denmark.

NETS enables us to manage:

• Order changes

• Cancellations or refunds

• Additional charges (e.g., for late returns or damages)

Your card information is stored securely with NETS, which is PCI-DSS certified and follows strict European security standards. Bike North does not store any card details directly.

Use of Collected Information

We use your personal data for the following purposes:

• To manage and confirm your bookings

• To provide customer support and handle any claims

• To analyze usage patterns and improve our service

• To prevent misuse or fraudulent activity

• To personalize content and rental suggestions

We may also collect technical and device-related information, such as:

• IP address

• Browser type and version

• Operating system

• Device identifiers

• Usage data across our website

This technical data may be linked to your account and helps us optimize your user experience.

Cookies

Bike North uses cookies to improve your experience on our website. Cookies help us:

• Remember selected equipment and rental dates

• Customize your experience based on previous visits

• Display relevant information and pricing

• Monitor and improve website functionality

Most cookies are session-based and expire when you close your browser. You can manage or delete cookies through your browser settings at any time.

Your Rights Under GDPR

As a user based in the EU, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete information

• Request deletion of your data (“right to be forgotten”)

• Object to or restrict the processing of your data

• File a complaint with Datatilsynet (The Danish Data Protection Agency) if you believe your rights have been violated

For any questions or requests regarding your data, contact us at:
📧 contact@bikenorth.dk

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available at https://bikenorth.dk/.